By Kerry Ronquillo
Senior Director of Business Development
The landscape of community banking has evolved dramatically over the years, undergoing dynamic shifts that have challenged traditional methodologies. As a Senior Director of Business Development at Suntell, with over two decades entrenched in this industry, I’ve witnessed firsthand the seismic changes that have transformed the way institutions operate.
One of the central issues plaguing community institutions today is the experience gap. Seasoned professionals in crucial roles are retiring, leaving behind a chasm that institutions are struggling to fill. While hiring new talent is an option, it brings forth challenges such as cost implications, uncertainties about skill development, and retaining these fresh faces in an evolving market.
MEETING THE TECH-EXPECTATIONS OF A NEW GENERATION
The influx of younger professionals into the workforce introduces a pivotal shift in expectations, notably regarding technology. The days of relying on traditional spreadsheets are swiftly fading. Recognizing this disparity, Suntell embarked on a mission not only to address the staffing deficit but also to introduce a comprehensive software solution aligned with the technological standards expected by the younger generation.
THE ROOTS AND VISION OF SUNTELL
Suntell traces its origins back to 1996, founded by an individual who transitioned from farming to banking. The initial vision was crystal clear—centralize scattered data into one cohesive database integrated with the core. Nearly three decades later, Suntell has expanded its reach nationwide, serving hundreds of institutions, and has become instrumental in standardizing and streamlining daily operations for these entities.
SUNTELL’S INNOVATIVE SOLUTION
Our software revolutionizes institutional operations by connecting to the core system daily, consolidating crucial customer loan and deposit information into a central credit file. This central repository becomes a powerhouse, enabling diverse functionalities such as ag financial statements, cash flow accrual adjustments, stress testing, and consultations with producers.
Square One Credit Suite, our flagship software, digitizes the living credit file, facilitating seamless data analysis alongside viewing financial statements and tax returns. From handling renewals to generating working documents, our interface prioritizes user convenience.
Efficiency Through Automation:
Designed to automate and streamline processes, our software simplifies tasks ranging from reading tax returns to conducting accrual adjustments. Users can produce working documents, analyze earned net worth, calculate ratios, and perform custom analyses—all within a unified and digitized platform.
A standout feature is our software’s capability to read entire tax returns from various sources in mere seconds, eliminating manual data entry and reducing processing time exponentially.
Adaptability to PDF Challenges:
In response to the challenges posed by PDFs, our software boasts versatility, seamlessly handling PDFs from diverse sources without specific restrictions, a notable advantage over competitors.
Transparent and Flexible Licensing Options:
Acknowledging the diverse needs of community institutions, we offer flexible licensing options. From standalone, easy-to-use technology for immediate needs to a comprehensive integrated Loan Origination System (LOS) with risk management capabilities for future strategic visions.
Our pricing model, consistent for almost three decades, is based on an enterprise-wide approach tied to loan volume and call reports. This ensures accessibility with unlimited users, customers, data, and images.
Empowering Customers in the Process:
We believe in transparency and customer involvement. Financial institutions can push out blank financial statements and worksheets, enabling customers to actively participate in the credit analysis process.
ADDRESSING THE ANALYST SHORTAGE
Suntell’s technology empowers less experienced individuals by providing standardized guardrails for credit analysis. This not only tackles the scarcity of analysts but also significantly boosts efficiency, enabling even loan officers to contribute to the process effectively.
TRANSFORMING THE LANDSCAPE OF COMMUNITY BANKING
Suntell stands as a pivotal player in reshaping community institutions. Through the seamless integration of technology, experience, and adaptability, our innovative approach tackles current challenges while laying a robust foundation for a resilient and tech-savvy future in community banking practices. I am incredibly excited about the journey ahead and the positive impact we can collectively make on community banking practices.