Winter 2019 Newsletter

Support Update

Thank you to all of our customers who completed our annual Satisfaction Survey in December. We received some very valuable feedback regarding what areas of the system are used for different job functions and requests for future product enhancements. If you were not able to complete the survey when it was open, but still would like to provide feedback, please send an email to support@ with any comments that you have.

Regional Training

We are in the middle of planning our Regional Training event for 2019. Our location this year will be San Antonio, Texas. It has been many years since we have been to San Antonio, so it was time for another visit! The final dates will be determined once a hotel is selected, but we usually target the first full week of May. The cost will be around $650/person for this 2-day event.

Interesting Reads

2018 is now history and 2019 is upon us, ready or not. We just wrapped up a record year in terms of new customers and achieving new financial milestones. 2018 by all accounts was a very good year for Suntell. I hope it was for you as well! My excitement for 2019 has been growing with each passing month and day. My excitement can be traced back to 2012 when we made a decision to invest heavily in the loan origination system (LOS) portion of the Square 1 Credit Suite (SQ1CS). Read More…

Employee Spotlight: Anna Yang

Our featured employee this quarter is Anna Yang, our Director of Services/Product Manager. Anna oversees the Customer Service department, and also works with the development group in interpreting customer needs and requests. She has been with Suntell for almost 13 years! Read More…

“Character is the ability to carry out a good resolution long after the excitement of the moment has passed.”
-Cavett Robert

New Customers

Suntell is pleased to announce the following new customers that have joined us since our last newsletter:

  • Tuscon, AZ
  • Dublin, OH
  • Waterloo, Ill
  • Winner, SD

Happy Anniversary

We like to recognize our customers that have been with Suntell for 5, 10, 15, and 20 years. Thank you for your continued business and support!  We truly appreciate the loyalty of our customers. In the third quarter of 2018, the following customers have celebrated milestone anniversaries with us.

  • Belgrade, MO (15 years)
  • Pender, NE (15 years)
  • Bigfork, MN (15 years)
  • Seward, NE (10 years)
  • Yankton, SD (10 years)
  • Keene, TX (5 years)

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How does a loan origination system work?

An LOS is defined as a system that automates and manages the end-to-end steps in the loan process – from the application, through underwriting, approval, documentation, pricing, funding, and administration.

What is the difference between loan origination and underwriting?

A loan officer is someone who works for a bank or credit union or other financial institution and offers loans to borrowers, while an underwriter is someone who analyzes documents from potential borrowers to determine if they are eligible for a loan.

What are the benefits of loan origination software?

By now, lenders are well versed in the benefits of a digital loan origination system, such as: Providing borrowers with easy, streamlined, and digital applications. Providing bankers with automating spreading and financial analysis tools.

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