Tryon appreciates that Suntell allowed the bank to work at their own pace for implementation. Since the bank wanted to constantly move forward, they were able to focus on some areas more than others, learn about the system as they worked through the configuration, and include several people in their core group of users who played a role in decisions regarding changes to their internal procedures as they incorporated using Suntell on a day-to-day basis. At the bank’s request, training was spread over several months focusing on different areas every few weeks so that both the end-users and the core group would not be overwhelmed and they could focus on consistency.
Suntell has been very well received within their bank, especially with the processors and analysts who use the software every day, Tryon notes. “Officers are able to pull up and view loan files instantly, and we have found that it is easier to use than a paper file.”
The bank has formed an internal committee that meets weekly to discuss Suntell. This helps them to continually find areas to improve their efficiencies and better ways that they can use the software. They talk through questions or new situations related to scanning and exception tracking. Every week they ask themselves “What can we do to make our process more efficient?”