DeWald said the Bank’s Documentation Tracking is “100% improved over what they were doing previously for ticklers,” and cited the Bank’s improved ability to identify outstanding exceptions. To realize further gains, the Implementation Team continues to work diligently toward perfecting the Documentation Tracking. Changes to configuration are made as needed, and the next step planned is to assign internal auditors for Documentation Tracking and to set up “judgment by peer” review for tracking consistency.
Underwriting is also “100% improved,” according to DeWald. “We have always done a good job on large credits that require Board approval. It is the smaller credits that get overlooked, credits that did not show global cash flow and other key factors. We treat all of those credits the same way in Suntell, so that has improved as well.” DeWald also commented that “examiners love Suntell, because it is easy to read and easy to understand. The examiners know where the numbers are coming from.”
In working with Suntell as a vendor, DeWald says that Suntell is always willing to listen. “No program is 100% about you. Otherwise, it would have been a proprietary software!” DeWald notes. “Suntell looks at the requests we make and they implemented changes. We have seen that. For example, with a change that was requested with the loan renewal process. Today, the bank is able to get meaningful and useful information from the software, and if the users run into something additional that is needed, Suntell tries to help.”