Submitting Enhancement Requests

In the past 12-15 months, we have changed our process to review enhancement requests.  Internally many years ago, we got rid of the traditional language of “enhancement request” and “bug.”  This broke down a lot of barriers and unnecessary...

Business Name Formatting

Ever wondered why you may have a customer called ABC Company, LLC but in Suntell it appears as Abc Company, LLC?  That is because a lot of the formatting of names is lost in the extract files from your core system that are then imported into Suntell.  However, you are...

Loans Not in Import

One of the crucial components of maintaining your Suntell database is performing maintenance on your Loans Not in Import.  Every night, the Suntell Loan Management System (LMS) receives a programmatic transfer of data from your core accounting system through the...

Chatting Away

We held our 2nd Chat Café session today.  It was so much fun!  I really enjoyed chatting with customers and answering their questions.  We also elicited some feedback about some future enhancements and additional support tools we would like to offer.  Join us for a...

Disaster Recovery and Business Continuity Plan

Disaster Recovery and Business Continuity Plan – Does your organization have one? Is Suntell included in your plan? The integrity of your data is ONLY as good as your recovery solution(s). Each and every year we receive a few calls where the customer has a...